Our Return Policy
(please read carefully)
All sales are final as each order placed is custom made for each customer after the order is received. We do not have a warehouse or keep an inventory, therefore we, unfortunately, do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email ([email protected] ) within 30 days. We do not accept returns or replacements in the case where the customer needs a smaller/larger size or a different color.
Once you have clicked on the “complete order” button, unfortunately, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email [email protected] as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
Sharp Dream is an online store that operates with custom print fulfillment services. It is the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in such case, the operator of custom print fulfilment services will not make any refunds and will not resend the Product.
Sharp Dream will work with the operator of custom print fulfilment services to review replacement/return requests only if:
(a) a product is damaged, or there is a print error
(b) Sharp Dream receives a submitted complaint ([email protected]) within 30 days from the day the product was delivered to the customer.
Reasons for Returns:
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the operator of custom print fulfilment services (in US or EU depending on the particular order ). You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed – Shipments that go unclaimed are returned to the operator of custom print fulfilment services facility (in US or EU depending on the particular order ) you will be liable for the cost of a reshipment to you.
- Returned by Customer – It is best to first contact [email protected] before returning ANY product. This is because the return address on your invoice is of the operator of custom print fulfilment services facility (in US or EU depending on the particular order ) and they do not offer any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size.
